Alliance Hearing Center staffAlliance Hearing Center hearing air repair


Alliance Hearing Center LLC was founded in 2006 to meet the growing need for professional hearing and hearing aid care in Concord and surrounding areas. Dr. Nicole Bettencourt, Eliza Evans, and Dwight “Ike” Valdez form the team with over 80 years of combined experience. Their expertise in the latest diagnostic procedures, hearing aid technology, and assistive listening devices assures their patients the highest quality of audiological care.

Alliance Hearing Center LLC is a sister organization with  Audiology and Hearing Center at Concord Otolaryngology  and allied with Concord Otolaryngology. This partnership allows you to come to one office for complete otolaryngology (ear, nose and throat), audiology, and hearing aid services.

Alliance Hearing Center LLC offers the highest level of expertise in diagnostics and hearing aids. We offer a wide range of hearing aid technology from Oticon, Phonak, Siemens, Unitron, Widex, Sonic, GN Resound, Starkey, and assistive technology from Williams Sound, ClearSound, and Clarity. 

Our mission  is to provide the highest quality services in a professional, personal, and caring manner. We want you to live your life to the fullest by helping you to hear well.


Eliza Evans, MS, FAAA A. Eliza Evans, MS, FAAA

Eliza has been in the field since 1979 practicing audiology in Laconia, Franklin and Concord. She has worked in hospital out-patient settings as well as in private practice. Eliza has a special knack of combining her expertise, humor, and sincere care for her patients. It is those qualities and her professional expertise that has drawn respect from her patients and referring physicians.

Eliza began her audiological career in 1979 at the Laconia State School and Training Center in Laconia, NH. She worked with Ear, Nose and Throat Physicians in Manchester, Laconia, Franklin, Concord and Peterborough since 1981. She earned her Bachelor of Art degree in Communication Disorders at the University of New Hampshire and went on to get her Master of Science degree in Communication Disorders/Audiology from Utah State University.

Eliza is a Fellow of the American Academy of Audiology and is a member and treasurer for the New Hampshire Academy of Audiology. She serves on the Advisory board of Early Hearing Detection and Intervention (EDHI) and is a member of the state commission on Deafness and Hearing Loss. Eliza enjoys her time testing and working with children and adults to help them maximize their hearing. She is dedicated to providing solutions for hearing impaired individuals to help them function better in their busy lives.

Eliza is an avid hiker who is proud to be a member of the New Hampshire 4000 footer club and a member of the New England 4000 footer club. She is presently working on her New England 100 Highest Peaks.

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Nicole Bettencourt, AuD, CCC-A Nicole Bettencourt, AuD, CCC-A, FAAA

Nicole Bettencourt, Doctor of Audiology, started with the Audiology and Hearing Center at Concord Otolaryngology in December 2006 when it first opened its door. Dr. Bettencourt has been practicing audiology in New Hampshire since 1996. She earned her Bachelor’s of Art degree in Communication Disorders from the University of New Hampshire and her Master’s of Science degree in Audiology from the University of Connecticut. She completed her Doctorate in Clinical Audiology (Au.D.) from the Arizona School of Health Sciences, a division of the Kirksville University of Medicine.

Dr. Bettencourt’s professional affiliations include being a member of ASHA (American Speech Language Hearing Association) a Fellow of the American Academy of Audiology, and a member of the New Hampshire Academy of Audiology. She is a licensed audiologist by the State of New Hampshire and holds a certificate of clinical competence from ASHA.

Dr. Bettencourt is passionate about her work as an audiologist and empathizes well with her patients. She has had bilateral sensorineural hearing loss since birth and has been a successful hearing aid user since the age of five. Her personal experiences with both hearing loss and hearings aids allow her a special insight to the world of audiology.

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Dwight R. Valdez, MA, FAAA Dwight R. Valdez, MA, FAAA

Dwight “Ike” Valdez has been an Audiologist since 1982 and still loves it. He works in both our Concord and Peterborough offices.  He is passionate about helping others to hear because he has first-hand knowledge of hearing loss and hearing aids. He developed a permanent hearing loss from exposure to power tools without ear protection and listening to loud music. He is an advocate for the use of ear protection and is part of the American Academy of Audiology “Turn It To The Left” initiative to raise awareness of hearing loss from iPod, iPad, and MP3 players

Ike began his training at Andrews University, earning a Bachelor of Arts degree in Audiology and Communication Disorders from Andrews University.  He obtained a Master of Arts degree in Audiology from Michigan State University and received doctoral training at Purdue University, West Lafayette, Indiana.

Ike’s primary research at Purdue University was in hearing aid-telephone communication and aural rehabilitation. During his term at Purdue he worked for the Audiology Department teaching classes and clinical supervision of Master’s degree students. He also worked for the MD Steer Audiology Clinic, which is an on-campus clinical teaching facility.

Ike has worked in Nashua and in Manchester in hospital out-patient settings and with ear, nose, and throat specialists from 1990 to the present.  He is licensed by the State of New Hampshire and active in state professional organizations. He is a Fellow of the American Academy of Audiology and the Academy of Doctoring Audiologists. He was the 2009 president of the New Hampshire Academy of Audiology.  He served four years (two terms) on the State of New Hampshire Licensing Board of Hearing Care Providers, which licenses, regulates, and disciplines practices of Audiologists and Hearing Instrument Specialists.

Ike is a freelance writer with published work at:,

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